PERSONAL DATA PROTECTION LAW (KVKK) INFORMATION TEXT

This Personal Data Protection Law Information Text (“Information Text”) has been prepared to inform you about the procedures and principles regarding the processing of your personal data within the scope of the Law No. 6698 on the Protection of Personal Data (“KVKK”) and the European Union General Data Protection Regulation (“GDPR”).

1. Data Controller

Your personal data is processed by the data controller whose details are given below:

EVERASCEND, LDA
Address: Rua Alexandre Herculano, 50, 10, 1250-011 Lisboa, Portugal
Website: https://www.tripnova.pt
Email: okececi@tripnova.pt
Phone: +351 935 168 168

2. Personal Data Processed

The following personal data may be processed within the scope of services offered through Tripnova:

• Identity information (name, surname)

• Contact information (email address, phone number)

• Reservation and transaction information

• Payment and billing information

• IP address and site usage data

• Cookie records

• Information transmitted through contact forms and requests

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Providing travel, reservation and tourism services

• Execution of reservation and sales processes

• Performing customer support and communication activities

• Fulfillment of legal obligations

• Financial and accounting transactions implementation

• Ensuring website security

• Improving service quality and enhancing user experience

4. Legal Grounds for Processing Personal Data

Your personal data is processed in accordance with the provisions of the KVKK and GDPR based on the following legal grounds:

• Your explicit consent

• Establishment or performance of a contract

• Fulfillment of legal obligations

• Protection of legitimate interests

5. Transfer of Personal Data

Your personal data may be shared with:

• Airline companies

• Hotels and accommodation providers

• Tour operators

• Car rental companies

• Payment infrastructure providers

• Authorized public institutions and organizations

for the purpose of performing the service and in accordance with the provisions of KVKK + GDPR.

6. Transfer of Personal Data Abroad

As Tripnova is a travel agency based in the European Union, your personal data may be transferred to EU countries and relevant service providers. This transfer is carried out in accordance with Article 9 of the KVKK (Personal Data Protection Law) and the provisions of the GDPR, by taking the necessary technical and administrative measures.

7. Retention Period of Personal Data

Your personal data is stored for the periods stipulated in the relevant legislation or for the period required by the purpose of processing; at the end of this period, it is deleted, destroyed or anonymized.

8. Data Subject Rights

Under Article 11 of the KVKK (Personal Data Protection Law), data subjects have the following rights:

• To learn whether their personal data is being processed

• To request information about the processed data

• To request the correction or deletion of the data

• To object to the processing

• To withdraw their explicit consent

• To claim compensation in case of damage

They have these rights.

To exercise these rights, okececi@tripnova.pt.

9. Data Security

Tripnova uses the following to ensure the security of personal data:

• SSL and encryption technologies

• Security measures to prevent unauthorized access

• Up-to-date software and infrastructure systems

is used.

10. Updates

This Personal Data Protection Law (KVKK) Information Text may be updated if deemed necessary. Updates will be valid from the date of publication on the website.

Last Update Date: October 14, 2024